Refund policy
This Refund Policy is the returns policy of Rules Of Faith Ltd (registered as Rules Of Faith Limited, company number 15038993) for orders placed at rulesoffaith.com. It matches what Client Service actually honours, and it sits alongside your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
House returns — 30 days
You have 30 days from the day you receive your order to request a return for a refund or an exchange.
UK and EU customers also have a statutory 14-day cooling-off right for most online purchases. Our 30-day house window is longer than that statutory period. You do not need to use both — one request covers you.
Eligibility
To return an item under the house policy it must be:
- in original sale condition — unworn, unwashed, and unused;
- with all original tags attached; and
- in its original packaging where practical.
We will ask for proof of purchase (your order confirmation or account order history is enough).
Personalised or made-to-order pieces are non-returnable unless they are faulty, not as described, or we sent the wrong item.
If a return does not meet these requirements, we may refuse it and send the item back to you.
Faulty, damaged, or wrong items
Inspect your order when it arrives. If something is defective, damaged in transit, or not what you ordered, write to us at hello@rulesoffaith.com as soon as you can. We will put it right — repair, replacement, or refund — in line with your legal rights. Those rights are not limited by the 30-day house window.
How to start a return
Write to us on the Contact page, email hello@rulesoffaith.com, or use the Returns section in your account if it is available.
Client Service will send return instructions, including the return address and any form to include in the parcel. Pack the item securely and send it with tracking. We can only process returns we have received.
Do not send a return until you have those instructions. A returns form is not hosted as a public download on the site.
Return shipping
For a change-of-mind return, you cover return postage and packing. Those costs are not refunded.
If the item is faulty, not as described, or we sent the wrong piece, we will cover reasonable return postage.
Refunds and exchanges
Once we receive and inspect the return, we will email you. If it is approved, you are eligible for a refund or an exchange.
Refunds go back to the original payment method, usually within 10 working days of approval. Your bank or card issuer may take longer to show it.
For an exchange, we will confirm stock and arrange the replacement. If the size or colour you want is not available, we will refund instead.
Cancellations
If an order has not yet dispatched, contact us immediately via the Contact page. Once an order has dispatched, use this returns process instead. See our Shipping page.
Contact
Rules Of Faith Ltd
Rougham, The Firs, Bowdon, Cheshire, WA14 2TN, United Kingdom
hello@rulesoffaith.com
