AW.26 / SUPPORT

FAQ

Orders, fit, The Collective, and the rest of the house.

Orders & Shipping

Where do you ship?

We ship worldwide. Free UK delivery over £100. Free worldwide delivery over £400.

How long does delivery take?

Delivery times vary by location. UK orders typically arrive within 2-4 working days. International orders may take 5-14 working days depending on your region and customs.

Do you offer free shipping?

Free UK delivery over £100. Free worldwide delivery over £400.

Can I track my order?

Once your order has been dispatched, you will receive a tracking link via email.

Returns & Exchanges

What is your returns policy?

We accept returns within 30 days of delivery for items in original, unworn condition with tags attached. Please note: personalised purchases are non-returnable.

How do I start a return?

Visit our Contact page or the Returns section in your account to initiate a return. Our Client Service team will guide you through the process.

Product & Fit

How do Rules of Faith garments fit?

Most items are designed with an oversized, contemporary silhouette. Refer to our Fitting Guides and size charts on each product page.

What materials are used?

We use responsibly sourced, premium materials such as luxury-weight cotton, soft velvet trims, and high-quality blends. Specific materials are listed on each product page.

The Collective

What is The Collective?

The Collective is the house community for Rules of Faith owners. Scan the chip in the neck label to unlock early access, exclusive pieces, and member-only privileges.

How do I access The Collective?

After you buy a Rules of Faith garment, scan the neck label and follow the instructions to create your profile.

Payments & Security

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways.

Still need help?

Contact

Write to the house. Client Service will take it from there.

Contact us