Eligibility
- We accept returns within 30 days of delivery.
- Items must be in original sale condition, unworn, unwashed, and with all original tags attached.
- Personalised purchases are non-returnable.
AW.26 / CLIENT SERVICE
RETURNS
Want to return an item? No problem. Once your return arrives, you will be eligible for either an exchange or a refund.
How to return
- Write to us via the Contact page, or start a return from your account.
- Client Service will send return instructions, including any form and the return address.
- Pack the item securely and send it tracked. We can only process returns that have been received.
Shipping
- Send your item(s) using a tracked delivery service. We can only process returns that have been received.
- Return shipping and packaging costs are non-refundable.
Start a return
- Visit our Contact page, or the Returns section in your account.
- Our Client Service team will guide you through the process.
- Once your return arrives, you will be eligible for either an exchange or a refund.
Important
If your return does not meet the requirements outlined above, we reserve the right to refuse the return and send the item(s) back to you.
